HearMe in 30 Inc.

Privacy Policy

This policy was published on July 27, 2023. It will take effect on July 27, 2023.

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HearMe in 30 Inc, a Delaware corporation ("Company," "our," "us" or "we"), respects your ("your" or "you") privacy and is committed to protecting it through our compliance with this policy.

This policy describes:

• The types of information we may collect or that you may provide when you purchase, download, install, register with, access, or use our mobile app, HearMe.App, or our website, www.hearme.app (collectively, the "App").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this App and in email, text, and other electronic communications sent through or in connection with this App.

This policy DOES NOT apply to information that:

• We collect offline or on any other Company apps or websites, including websites you may access through this App.
• You provide to or is collected by any third party (see Third-Party Information Collection).

Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.

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Children Under the Age of 16

The App is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at DataPrivacy@hearme.app.

Under the California Consumer Privacy Act (CCPA), California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the “California Privacy Rights” Section for more information.

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Information We Collect and How We Collect It

We collect information from and about users of our App:

• Directly from you when you provide it to us.
• Automatically when you use the App.
• From your employer or third party association, if they have paid for your subscription to the App

Information You Provide to Us  

When you download, register with, or use this App, we may ask you provide information:

• By which you may be personally identified, such as name, member or employee ID, email address,  or telephone number ("personal information").
• That is about you but individually does not identify you, such as gender, age, geolocation, preferences, discussion topic interests or lifestyle information.

This information includes:

• Information that you provide by filling in forms in the App. This includes information provided at the time of registering to use the App, subscribing to our service, updating a profile and providing feedback or help and support requests. We may also ask you for information when you report a problem with the App.
• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Your search queries on the App.

You may also provide information for publication or display ("Posted") on public areas of the app or websites you access through the App (collectively, "User Contributions"). Your User Contributions are Posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

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Automatic Information Collection and Tracking

When you download, access, and use the App, it may use technology to automatically collect:

• Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.
• Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
• Location Information. This App does not collect real-time information about the location of your device.

If you do not want us to collect this information, do not download the App or delete it from your device. Note, however, that opting out of the App's collection of location information will disable its location-based features.

We also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking).

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Information Collection and Tracking Technologies

The technologies we use for automatic information collection may include:

• Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App.
• Web Beacons. Pages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

Third-Party Information Collection

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

Amazon Web Services, Cloudflare, Docebo, Ejabberd, ElasticMail, GDPR Local, Google Drive, Google Analytics, Google Firebase, IAPHub, Metabase (our data analytics provider), OneTrust Cookie Management Tracker, Postgres, Ruzuku, Smartsheet, Stream.io INC, Vanta, ViaLink Crisis Management, Your mobile device manufacturer, Your mobile service provider, YouTube video tutorials.

These third parties may use tracking technologies to collect information about you when you use this App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices About Our Collection, Use, and Disclosure of Your Information.

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How We Use Your Information

We may use, disclose information that we collect about you or that you provide to us, including any personal information, to:

• Provide you with the App and its contents, and any other information, products, or services that you request from us.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account and subscription, including expiration and renewal notices.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when App updates are available, and of changes to any products or services we offer or provide though it.
• Conduct medical and educational research in the mental wellness space

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our App according to your individual interests.
• Speed up your searches.
• Recognize you when you use the App.

We use location information we collect to staff the Listener population in a geographically appropriate manner.

We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Your Choices About Our Collection, Use, and Disclosure of Your Information.

We may use the information we collect to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

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Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our App users is among the assets transferred.
• To third parties to market their products or services to you if you have consented to/not opted out of these disclosures.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers or others.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can choose whether or not to allow the App to collect information through other tracking technologies by clicking on the OneTrust cookie banner within the app. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.
• Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some parts of the App may become inaccessible or not function properly.
• Promotion by the Company. If you do not want us to use your email address or other contact information to promote our own or third parties' products or services, you can opt-out. You can also always opt-out by logging into the App and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to DataPrivacy@hearme.app.
• Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out. You can also always adjust your user advertising preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to DataPrivacy@hearme.app.
• Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out. You can also always opt-out by logging into the App and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to DataPrivacy@hearme.app.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

California residents may have additional personal information rights and choices. Please see the “California Privacy Rights” Section for more information.

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Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the App and visiting your account profile page.

You may also send us an email at Support@hearme.app to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the App, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other App users. Proper access and use of information provided on the App, including User Contributions, is governed by our Terms of Use.

California residents have additional personal information rights and choices. Please see the “California Privacy Rights” section for more information.

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Legal Bases

We rely on a number of legal bases to use your personal information in the ways described herein. These legal bases include:

• As necessary to provide our services and contractual obligations to you;
• When you consented to the processing, which you may revoke at any time;
• As necessary for our purpose or a those of a third party, such as partners;
• As necessary to comply with a legal or regulatory obligation, court order, or to exercise or defend against a pending or asserted legal claim;
• As necessary in the public interest;
• You making the information expressly public; and
• As necessary to protect your interests or those of others.

California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice section.

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to DataPrivacy@hearme.app or write us at: HearMe in 30 Inc, c/o Jeff Sauerhoff, 1 Rockefeller Plaza, Suite 1040, New York, NY 10020

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European General Data Protection Regulation (GDPR)

European Union (EU) residents and citizens are entitled to certain rights under the EU GDPR regarding our use of your personal information.

Rights to Access and Portability

By contacting us through the contact information provided herein, you may have the right to access and receive a copy of the personal information associated with your account.

Right to Correction

You have the right to request that we correct inaccurate information about you by sending an email to DataPrivacy@hearme.app

Right to Restrict Processing or Delete

You may have the right to restrict or limit the ways in which we use your personal information. You may have the right to request that we delete your personal information, except for information that we are required to retain by law, regulation, or other exceptional circumstances.

Right to Object

If we process your information based on our legitimate interests, or in the public interest, you can object to this processing in certain circumstances. You can also object to receiving direct marketing from us by emailing us at DataPrivacy@hearme.app. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is necessary for legal reasons.

Data Controller

Kristy Malm is the data controller and is responsible for your personal information.

Complaint

If you live in the EU and wish to report a complaint, or if you feel we have not addressed your concern in a satisfactory manner, you may file a complaint with your local data protection regulator.

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Retention

We will retain your information for as long as is necessary as to provide you with services, as long as you maintain an active account, or for the purposes set out in this Privacy Policy. However, we may also be required to retain information to comply with our legal and regulatory obligations as required by law, to resolve disputes, and to enforce our agreements.

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Transfers

The App may store and process your information in the U.S. and other jurisdictions. As a result, your personal information may be moved from your home country to another country where laws and rules related to the protection of your personal information may differ. Our services are voluntary. In accordance with the contract between us (our Terms of Use), we need to transfer your personal information to the U.S. and other jurisdictions as necessary to provide our services. In order to perform under our contract, it is necessary for us to move your personal information outside of your jurisdiction.

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Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the App like message boards. The information you share in public areas may be viewed by any user of the App.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

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Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on our website and notify you by email to the email address specified in your account.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

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Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email Address: DataPrivacy@hearme.app

Mailing Address: HearMe in 30 Inc. c/o Jeff Sauerhoff, 1 Rockefeller Plaza, Suite 1040, New York, NY 10020

Website: https://www.hearme.app/contact-us